Faqs

 
 

WHAT TYPE OF PAYMENTS ARE ACCEPTED?


AdeSamuel.com accepts payment via credit card (MasterCard, VISA and Amex) or PayPal. The amount of the purchase is debited from your account as soon as the order is placed.
 


CAN I CHANGE MY DELIVERY ADDRESS AFTER I’VE PLACED MY ORDER?


If you have made a mistake or need to change your delivery address after you have placed your order, please contact our customer service team immediately to make any necessary updates. 

Once your order has been shipped, we cannot change the address. Please check your confirmation email to ensure all shipping details are correct. 

 

CAN I CHANGE WHAT I’VE ORDERED AFTER I’VE COMPLETED MY PURCHASE?


If you have made a mistake with what you wanted to order, please contact us immediately. If your order has not been dispatched, we can change your order manually to ensure your preferred item is sent out to you.

If your order has already been dispatched, unfortunately it cannot be changed. You can request for the correct shoe to be put aside and follow the exchanges instructions to organize receiving your preferred item.

Please contact our customer service team for all queries regarding changing what you’ve ordered.

 

CAN MY ORDER BE SHIPPED TO SEPARATE ADDRESSES?


You can only choose one address for your order to be shipped to. If you require different products to be sent to different addresses, please make each purchase separately with your preferred shipping address.

 

HOW DO I CANCEL MY ORDER?


If you wish to cancel your order before it has been dispatched , please contact us IMMEDIATELY at Hello@AdeSamuel.com so we can process your request in a timely matter. 
If you wish to cancel your order and it has already been dispatched, please see our RETURNS page for instructions and policies. 

 

HOW DO I TRACK MY ORDER?


Once your order has been shipped, you will receive an email notification with tracking information to follow your package journey. Please allow at LEAST 24 business hours for your tracking details to update once you have received your tracking number.